FAQs

Please refer to our help pages for information on how to use Anatomy.tv and its range of titles.

For Educational Institutions, please contact education@primalpictures.com

For Corporate/Professional, please contact info@primalpictures.com

Please click on the Forgotten your password? link to reset your password

If you are a personal subscriber, the number of users set to your account is one and if this has been exceeded you will see this error message. If this does happen, you can reset and log out of any other browser by going to the 'reset logins' option that will appear.

If you are a subscriber at an institution, the number of users is set to an agreed limit and when this has been exceeded you will see this error message.

Other common reasons for being locked out:

• Users closing the browser and not using the 'log off' button.
• Inactivity for more than 20 minutes logs you out. For example if you are reading text and not using your mouse, the system may see this as inactivity.

Your subscription or license with us may have expired. Or there may be an IP clash if another department in your institution has/had a license with us. Please contact us with your username (and institution if relevant) at clientservices@primalpictures.com

Please contact us (with your username) at info@primalpictures.com and we will get right back to you.

We can set up access via:

• IP access
• Proxy Server
• Shibboleth
• Athens
• Direct link
• User name and password
• For Institutes who have issues with internet access or offline use,
  please contact us on info@primalpictures.com

We recommend using any of the following browsers:

• Internet Explorer
• Firefox
• Google Chrome
• Microsoft Edge
• Safari

To view this site correctly the recommended screen settings are 1152 x 864 and minimum screen settings are 1024 x 768.

Yes, Primal's 3D Atlas of Human Anatomy, 3D Real-time (all titles, excluding Whole Body), 3D Human Anatomy and Physiology, 3D Human Functional Anatomy, 3D Human Anatomy for Dentistry and 3D Human Anatomy for Speech Language Pathology products are all compatible with iPad and iPad mini. We will soon have all of our other leading products available on this platform.

Yes, Primal's 3D Atlas of Human Anatomy, 3D Real-time (all titles, excluding Whole Body), 3D Human Anatomy and Physiology, 3D Human Functional Anatomy, 3D Human Anatomy for Dentistry and 3D Human Anatomy for Speech Language Pathology products are all compatible with Android tablets. We will soon have all of our other leading products available on this platform.

No, unfortunately the screen sizes on mobile phones are currently too small to display our rich graphics.

Please check you are accessing the site through this address: http://www.anatomy.tv as any misspelling, including https, could result in the black screen.

Are you accessing our site via a proxy URL from off-campus?

Please send us your Proxy URL used for our site so that we can add that to our allowed list. The easiest way for doing this, is copy the URL that you see in the address bar when you launch the product.

Much of our content, such as movies or slides, opens in "pop-up" windows.

Your browser may be configured to block pop-up windows. For the site to work properly, you need to tell your browser to allow pop-ups for Anatomy.tv (or www.studentanatomy.tv)

Pop-up blockers can also be found in other software – for example, the Google Toolbar, Yahoo toolbar, Outlook toolbar, or other internet or privacy software such as software firewalls, anti-spyware or ad-blockers.

Below is a guide to changing pop-up blocker settings in popular browsers:

Internet Explorer: Under "Options" in the main menu, choose "Popup Blocker", choose "Popup Blocker Settings" and enter www.anatomy.tv and/or www.studentanatomy.tv

Mozilla Firefox: Under "Tools" in the toolbar choose "Options" and click on the "Content" tab in the left hand column. If the "Block Popup Windows" option is clicked, click the "Allowed sites" button and enter www.anatomy.tv and/or www.studentanatomy.tv in the textbox and click allow.

Google toolbar: Click on the "X popups blocked" button. This will allow popups for the site you are currently in.

Yahoo toolbar: Click on the Popup blocker button (next to "search web" button). Choose "Always allow popups from" from the menu. Highlight www.anatomy.tv and click "Allow". Click OK to "always allow popups from this site".

• The green is showing the agonist.
• The red shows the antagonist.
• A muscle acts as the agonist in one action and as an antagonist in the opposite action. For example, when bending the elbow and raising the hand toward the shoulder, the biceps muscle contracts and is the agonist (GREEN); the triceps muscle stretches and is the antagonist (RED). When the movement is reversed and the elbow is extended, the triceps muscle contracts and is the agonist (GREEN), and the biceps muscle lengthens and is the antagonist (RED).

Yes, this plugin is required for Internet Explorer, FireFox and Safari. You can download and install this safely from here http://unity3d.com/webplayer.
This product is now also supported on Google Chrome and Microsoft Edge via their built-in WebGL feature.

In line with Primal Pictures commitment to delivering a best-in-class service driven by customer needs and feedback, and the ever changing technology behind operating systems, we are no longer selling DVD-ROMS. As of 31 December 2014 Primal Pictures no longer offered technical support for DVD-ROMS. All technical specifications are on the packaging. Primal Pictures offer online subscriptions for individuals which can be purchased here and also offer institutional licenses. For more information on multi-user licenses, contact us at info@primalpictures.com and your local representative will contact you.

Email clientservices@primalpictures.com with details of the problem. Information about the browser version you are using (eg Internet Explorer 10, FireFox etc) and the operating system (eg Windows 10, Mac OS X Yosemite etc) will help us to find a solution more quickly.